Pricing
All prices on the website include VAT at 17.5%. The invoice/dispatch note will show VAT separately. We agree to abide by the prices shown on our website at the time your order is placed.

Return of damaged, faulty or wrongly ordered goods
In the unlikely event that your order arrives damaged, please notify us immediately so that we can arrange for your faulty goods to be collected and immediately despatch a new consignment at no additional cost to you. If you do not want the faulty goods replaced then we will collect them and issue you a full refund.

Should we inadvertently despatch the wrong goods, please notify us immediately so that we may rectify the problem at no additional cost to you. We will collect the wrongly sent goods and we will either send the correct goods or give you a full refund.

If you inadvertently order the wrong products and do not realise until delivered. Please notify us and we will arrange to collect and deliver the correct products. We will obviously need to charge carriage in this case. We will be happy to quote should this situation arise.

These terms do not affect your statutory rights as a consumer.

Refunds and Cancellation
You have the right to cancel your order up to 7 working days days after receipt with out giving a reason. We will either make collection arrangements or you can return unused goods to us for a refund. Should we need to arrange for collection, a charge will need to be made to recover our carriage costs. Collection charges only apply to unwanted goods and faulty goods.

We hope you will not have any complaints but if you do please contact us straight away and we promise to respond to your complaint fairly and in confidence. We will contact you within, at most, 5 days and give you a timescale for full resolution of your dispute. Our brief contact details are at the foot of every page on the site our full details are on the contact page.

Carriage
The charge for delivery is as follows.

UK Mainland.
0.01 - £59.99 of order  = £5.90 P&P Next working day. (If ordered before 12pm)
+ £60.00 order  = free P&P Next working day. (if ordered before 12pm)

Orders reaching us by 12.00 noon will usually be dispatched the same day and orders received after 12.00 noon will be dispatched the following day.

Complaints
Should you have a complaint about any element of our goods or services please contact us straight away at info@bubbletubs.co.uk or by telephone to 01746 710 748.

Security and Privacy
bubbletubs Ltd use Romancart for a secure on-line shopping service allows easy ordering and easy payment for all your pool and spa requirements. The personal details you supply to enable us to process and confirm your order are held on our secure site and we will not disclose any of your information to a third party. bubbletubs Ltd may from time to time contact its customers via email to advise of special offers, price changes, new products etc.

Conditions of Use

Definitions:
'Products' means the products described in any order made via the PoolandSpaCentre.co.uk website.
'Site' means the current live version of the PoolandSpaCentre.co.uk website as maintained on the world wide web.

1. PoolandSpaCentre.co.uk is the online store of bubbletubs ltd.
2. PoolandSpaCentre.co.uk and its contents are designed to comply with UK laws and regulations. bubbletubs Ltd. makes no representation that any information contained in this site is relevant or appropriate to other locations.
3. This Site offers you the option of viewing information about PoolandSpaCentre.co.uk products. If you choose to view this information you are accepting that PoolandSpaCentre.co.uk is supplying this information at your individual request for information.
4. Use of this Site is at your own risk. Neither bubbletubs Ltd. nor any other party involved in creating, producing or delivering the Site is liable for any direct, incidental, consequential, indirect or punitive damages arising out of your access to, or use of, the Site. This includes damages to, or viruses that may infect your computer equipment. Without limiting the foregoing everything on the Site is provided to you 'as is' without any warranties or merchantability, fitness for a particular purpose, or non-infringement. Please note that some jurisdictions may not allow the exclusion of implied warranties so check your local laws.
5. The copyright to the contents of this Site belongs to bubbletubs Ltd.. Users may download materials for their own personal, non-commercial use, provided all copyright and other proprietary notices are kept intact. The copying, redistribution, re-posting, publication, adaptation or alteration of any part of this Site for any public or commercial purposes is prohibited without written prior permission from bubbletubs Ltd.
6. Images of people or places displayed on the Site are either the property of, or used with permission by, bubbletubs Ltd. The use of these images by you is prohibited unless specifically permitted by these Conditions of Use or by specific permission elsewhere on the Site. Unauthorised use of images may violate copyright, trademark, privacy and/or publicity laws as well as communications regulations and statutes.
7. Technical information provided on this site is for guidance only. Before making any changes to your pool you should check with the pool installer that it is suitable for your pool.
8. Personal information voluntarily submitted to bubbletubs Ltd via the Site may be used by bubbletubs Ltd.
9. Any communication or material which you transmit to bubbletubs Ltd through this website or otherwise via the Internet will be treated as non-confidential. Any communications and other material which you send to bubbletubs Ltd are and shall remain the property of bubbletubs Ltd and may be used for any purpose whatsoever, commercial or otherwise without compensation. We will never forward your information without your consent.
10. This Site may contain links to other Sites. bubbletubs Ltd is not responsible for the content of any other Site or for on-going review of other Sites. The inclusion of any link to such Sites does not imply endorsement by bubbletubs Ltd. Your linking to any other Sites is at your own risk. Hyper-linking to this Site, in any manner, may not be permitted without bubbletubs Ltd's written permission.
11. bubbletubs Ltd does not represent or warrant that this, or any Site to which ours is linked, will be accessible or available on a timely basis, or that access to the same will be uninterrupted or error free.
12. bubbletubs Ltd reserves the right to cancel orders whereby the customer address does not match the delivery address. bubbletubs Ltd also reserves the right to request clearance of payment prior to dispatching goods in the form of a bank transfer.
13. It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. We track the electronic 'fingerprints' of every order placed on PoolandSpaCentre.co.uk to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.
14. bubbletubs Ltd reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on PoolandSpaCentre.co.uk.
15. bubbletubs Ltd attempts to include accurate and relevant information on this Site, but cannot undertake to encompass all such data. It assumes no responsibility for any errors or admissions in the content of the Site.
16. PoolandSpaCentre.co.uk only sells products of the very highest quality and we are convinced that our products are the best available.
17. This site, and the conditions above, are governed by the law of England and Wales. The English courts would resolve any disputes arising from this site.