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It’s Simple, It’s Realistic.
The Poolandspacentre Lid is a handcrafted spa cover made by skilled men and women who take pride in their work. Of course, we always warranty against defects in materials and workmanship, and we give you a 1-year guarantee like no other in the industry.
Our Poolandspacentre Lid is made with superior materials and craftsmanship, but it will not last unless it is properly cared for. And that is where you, the customer, come in.
Inspect it carefully. First look for any freight damage. Freight damage has to be reported direct to us on 01746 710475. We will need to inspect the damaged goods. Be sure to save all the packaging materials!
Next, look over the cover for any defects in materials or workmanship.
Why Keep the Cover Clean and Conditioned?
Vinyl can be dry and become brittle. Not only does it look bad, but dry, brittle vinyl can tear at the seams and stress points. Quality materials, internal sewn reinforcing, and careful workmanship can not help against the ravages of Mother Nature unless the cover is properly cared for.
Proper care is easy: Once a month, clean and condition the cover according to the maintenance instructions.
We recommend you use Aerospace Protectant 303. 303 Protectant is gentle to the vinyl and adds UV blockers and plasticizers back into the vinyl. As long as the product you choose to use does not damage the vinyl, your Poolandspacentre Guarantee” will be in force. A well-cared-for spa cover is a thing of beauty in its own right. Again, be sure to clean and condition your cover at least once a month – more often if needed.
Certain Expectations.
There are a few things you can expect your cover to do under certain common conditions. For instance, you can expect the vinyl underside to become darker or lighter and the texture raised due to the chemicals and heat in the spa water. This will not diminish the function of the cover.
Caution.
Broken foam cores are not covered by the warranty. Do not walk, sit, crawl, jump, place objects, etc. on your cover. (Note: if broken, your cover may absorb water and become heavy.) Also, you should be aware that you can “burn” and damage the vinyl with improper or severe use of water sanitizers. Sorry, but we cannot warrant these situations.
MOST IMPORTANT: When shocking the spa always fully remove the lid and run the jets for a minimum of 30 minutes otherwise microscopic holes will burn the core sheath allowing water to ingress into the core, eventually making the lid too heavy to lift.
If, for any reason, you remove the foam cores from the vinyl encasement - DO NOT leave them exposed to direct sun. Also, DO NOT use plastic to cover your Poolandspacentre lid or leave metal objects on top of the cover. On warm days, the heat generated can melt the foam cores inside the cover.
Should you have a problem, give us a call on 01746 710475 - Monday through Friday, 9:00am to 5:00pm. We will work with you to determine the nature of the problem in order to respond as quickly and fairly as possible. If we find your problem is not under warranty, we will recommend the best solution based on your situation.
If you have a problem with the vinyl covering, in order to determine the nature of the problem, you will have to send us the vinyl covering for inspection. For health and safety reasons, if you send us a cover that is dirty or wet, we won’t be able to inspect or repair it. We’ll call and arrange to ship it back to you. If we find the problem with the vinyl covering is due to defects in materials or workmanship within the warranty period, we will repair or replace it at our option.
If you have a problem with the foam cores, you may be requested to return them for inspection. Please be sure the cores are dry and clean. If, within the warranty period, we find that the plastic has been damaged and the cores have been broken, we’ll replace them complete with the metal reinforcing installed, and sealed inside our vapor barrier plastic.
Exclusions.
This warranty does not include damage incurred by use of the Poolandspacentre Lid other than in accordance with printed instructions or product literature provided by Poolandspacentre Lid, or conditions resulting form:
Defects in component or part which is not part of the Poolandspacentre Lid.
Failure to provide reasonable and necessary maintenance.
Misuse, abuse, negligence, accident, acts of God, or alterations/repairs other than authorized by Poolandspacentre Lid.
Natural fading and minor deterioration.
This warranty extends only to the original consumer purchaser of the Poolandspacentre Lid and terminates upon any transfer of ownership by the original consumer purchaser prior to the expiration of the warranty period.
Except as expressly provided, there shall be no additional warranty, obligation, expressed or implied, oral or statutory.
If you get a puddle on your cover, unzip the vinyl covering and turn over the foam core. That will probably take care of it! (Sometimes even a new cover will need this.)
Use the handles to lift the cover. The tie-down straps and the skirt seams can tear if you use them.
Use Aerospace protectant 303 to reduce fading and minor deterioration, mostly from the sun.
Ask us about proper water chemistry. It will extend the life of your cover and your spa, and reduce possibility of mildew.
After a snowfall or ice storm, use a soft broom to remove accumulation from your Poolandspacentre Lid.
Use Poolandspacentre Lid locking Hold-Down Straps for added security and all high wind and storm conditions.
If you encounter mildew, call Poolandspacentre Lid and request a copy of our information sheet on how to get rid of mildew.
And by the way, some dogs and cats love to chew on covers.
David Homer
www.PoolandSpaCentre.co.uk
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