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Please remember that water and electricity are a deadly combination and do not mix. Use any of the information contained herein AT YOUR OWN RISK. We will not be held liable for any injuries that may result from the troubleshooting or installation of any electrical components in your hot tub spa unit. |
Safety is key when servicing any spa or spa control panel. Remember, safety comes first for you. Please take all necessary precautions before attempting any repairs. Wiring checks are the first step to ensure safety and proper function before beginning service on a unit.
A Topside Control Panel activates functions at the touch of a button. Each function will echo from the circuit board to the LCD/LED in a corresponding manner. The panel will also display diagnostic messages which enable you to easily troubleshoot the system.
The first thing is to do is to identify the sympton from the list below:
Spa Touch Pad / Topside Control Associated Problems
What is the preliminary check list for troubleshooting topsides?
Touch pad is blank?
Touch pad is displaying a message or has flashing dots or is flashing different colours?
Touch pad is unreadable or digits missing
Touch pad does not respond to touch
My touch pad is working but my blower, pump two, pump one high speed, heater or light is not?
How do I replace the Topside Bulb Replacement (on Balboa topsides)
Spa & Hot Tub Topside Panel Installation
Spa & Hot Tub Topside Overlay Replacement
Topside Preliminary Panel Check
• If the problem is not obvious, look on the topside control panel for diagnostic messages. If no messages are seen, run through all spa functions and note any inconsistent operation.
• If diagnostic messages appear on the topside control panel, see error codes
Once you have determined that proper voltage is running through the circuit board and transformer, continue to the topside control panel. A panel that is not functioning properly may include the following symptoms: low voltage such as missing or scrambled segments, missing icons on the LCD, non-functional LED's, or non functional buttons. If any of these symptoms are present, perform the following:
• Turn the power off and unplug the panel from the circuit board.
• If you have a intermittent fault then it maybe moisture at the PCB connection, dry it out, this may easily sort the problem. Repair of electronic spa sides is usually accomplished by replacement. There are no serviceable parts inside the potting that seals the unit.
• If you still see symptoms of low voltage, such as a sluggish, blank or partially blank panel, or if the display or the LED's do not function at all, turn the power off and replace the circuit board.
If so, check power is turned on at the power point, the isolation switch (if spa is hardwired), then the main switch board to your house with R.C.D (Residual Current Device). If all are turned on and still no display on touch pad, is the spa working as normal with everything going but the display is still not there? Then you have a touch pad or connection problem, or possible software or circuitry issue. Find the topside connection to the PCB board and check for corrosion or moisture, if corroded then clean, if moisture evident then dry out, this may solve the problem.
Touch pad is displaying a weird message or has flashing dots or is flashing different colours?
Your touch pad is probably trying to tell you something! Check your owners manual, under touch pad error codes or have a look here: see error codes
Touch pad is unreadable or digits missing
• Check if display has been inverted. Refer to operations manual.
• Only if individual segments of the digits are missing is there an actual fault with the touch pad.
Touch pad does not respond to touch
• Check the panel has not been locked.
• Check the temperature has not been locked.
• Ensure the buttons are only being pressed lightly.
• If you can't sort the problem then check topside is pugged into the circuit board correctly (turn spa off) - if it is then remove decal and check buttons - if they work replace decal / sticker if no control call the proffessionals .
Touch Pad Is Working But My Blower, Pump Two, Pump One High Speed, Heater Or Light Is Not?
You will have a central controller box that all these components plug into.Turn Power OFF. Check to see if all the plugs are securely in place and have not vibrated loose. Plug in properly and check to see thay make good connection. Turn power back ON.
How do I replace the Topside Bulb Replacement (on Balboa topsides)
Another panel problem may be burned out backlighting bulbs. These bulbs can easily be replaced.
• With the power off, gently pry up the topside control panel with a screwdriver. Next, locate the gray bulb holes in the back of the panel. Use a screwdriver to turn the bulb approximately 7 mm to remove and replace the bulb. (Needle-nose pliers may also be useful.)