The selling company is bubbletubs Ltd, Wombourne Enterprise Park, Wombourne, Bridgnorth Road, WV5 0AL. The company registration number is 4995297. VAT number is 834 2050 60. We have been trading since December 2003. Further details can be found Contact
Our Terms and Conditions of business are reproduced below and shall apply to all products and services supplied by Bubbletubs Ltd, whether offered for sale on this website or not.
Pricing & Supply
All prices on the website include VAT at 20%. The invoice/dispatch note will show VAT separately.
The price you pay for your goods is the price advertised when you place your order.If a product is shown on the web site but is not available or is incorrectly priced or otherwise incorrectly described, Bubbletubs Ltd shall not be obliged to sell you that product
All orders for products are subject to availability and Bubbletubs reserves the right to refuse to supply to any individual or company for whatever reason. If this the case we will endeavour to issue a refund as soon as we are aware of the discrepancy. (Funds normally take 2-3 days to appear back into your account).
We accept payment on-line by Visa, MasterCard, Solo, Maestro, Delta, Switch, Bank Transfer or via Paypal. Cash is accepted when purchases are made in person at our warehouse.
Cheques are accepted and goods will be sent when funds are cleared.
We ask for your telephone number in case there is either a problem with processing your payment or a problem with locating your property for delivery. If goods are returned to us because our courier cannot locate your property and we cannot contact you by telephone, then you will be responsible for the direct cost of that return. This charge is currently £18.00
We usually use a courier parcel delivery service. Our courier will only deliver on week-days and they are unable to leave parcels without a signature, unless
you instruct them to do so via the check-out page of our web site. If you instruct us to request our courier to leave your goods without signature, the responsibility falls on you and we will not be held responsible for lost items. We will ask our courier to leave your goods in your preferred location but we cannot guarantee that they will always comply with our instructions.
If they are not requested to leave the parcel without a signature and you are not at home when they attempt to deliver, our courier will leave a card and, deliver it to a neighbour or take it back to the depot for further instruction. If you telephone the number on the card you can arrange for the parcel to be re-delivered on a different day or to collect the parcel from their local depot free of charge. The courier will normally only keep parcels for five working days before returning them to us, so please don't order just before you are due to go away for an extended period. If a parcel is returned to us by our courier because they were unable to get a signature you will be responsible for the cost of that return and also for the additional cost of resending the goods to you. This charge is currently £18.00
In some cases when shipping abroad we will require additional information from you. This may include a Euro VAT number, a Personal Identification Number (PID Number) or a copy of the purchasers passport. This is required by our courier service so as the goods can be cleared through customs. We normally request this information by email after the order has been placed . EU Countries where this information is required include: Norway, Switzerland and the Canary Islands. We may also require additional informtation when shipping outside of EU Countries. Again, this will be requested by email following the order.
Delivery of Damaged or faulty Goods
Please inspect your goods immediately upon delivery. If goods delivered are faulty, missing or incorrect, you must advise us as soon as possible, and within seven days from the date of delivery.
If you notify us of a problem with your goods, we will either make good any shortage; replace any goods that are found to be damaged or defective; or refund the amount paid by you for the goods in question.
These terms do not affect your statutory rights as a consumer.
Delivery of unwanted or wrongly ordered goods
If you change your mind about your order we accept returns (except for non-stock, special order items and other items that are manufactured to order) as long as the following conditions are met:
- You must contact us in writing within 7 working days starting with the day after the delivery date.
- The item(s) are returned in the original, undamaged packaging, with all pieces in original condition.
- it is your responsibility to ensure that goods are returned in appropriate protective packaging. If goods are damaged due to inappropriate packaging it will not be possible to process your refund
Cancellation of Order
For all stock item orders you must notify us, in writing by letter or email, that you wish to cancel the order within seven working days after the day on which you received the goods. You must keep a copy of your notice of cancellation such as a certificate of posting or confirmation of fax transmission. The goods must then be returned to us and in accordance with our Returns Policy.
For non-stock, special order items such as replacement spa covers, spas, licensed spa parts and orders that are manufactured to order, you have the right to cancel within 48 hours of placing your order an invoice is available to print off when you process your order. You must notify us, in writing by letter, fax or email, that you wish to cancel the order. You must keep a copy of your notice of cancellation. If we do not receive notice from you that you wish to cancel the order then you are contractually bound to accept the order and you cannot return the goods unless they are faulty.
If an order is cancelled within either the seven day or 48 hour periods defined above then you will be due a full refund of the cost of the goods and any delivery charges to you, but you will be responsible for any cost associated with returning goods to us. If goods are returned by our courier the charge is currently £18.00
We hope you will not have any complaints but if you do please contact us straight away and we promise to respond to your complaint fairly and in confidence. We will contact you within, at most, 5 days and give you a timescale for full resolution of your dispute. Our contact phone number is at the top of every page on the site our full details are on the Contact Page
How to Return Goods
Please view the returns procedure: Returns
. Any goods returned without a returns form will not be dealt with. Also, you must obtain a proof of posting since we will need to see it if the goods do not arrive.
Please contact us before sending back parts for a warranty claim.
Do not return any goods to us unless you are asked to do so by us. You are responsible for the cost of returning goods to us for warranty repair. We will bear the cost of returning the item to you following repair / replacement. You must ensure that the item(s) returned for warranty repair/replacement are sent with suitable packaging/protection and also insured for any damage during transit. Items received by us that have been damaged in transit will not be repaired under warranty.
You must also ensure that the returned item is sent to us in a reasonable state for testing i.e. clean and free of any debris from all water inlets/outlets.
Security and Privacy
Bubbletubs Ltd use Romancart for a secure on-line shopping service allows easy ordering and easy payment for all your pool and spa requirements. The personal details you supply to enable us to process and confirm your order are held on our secure site and we will not disclose any of your information to a third party. bubbletubs Ltd may from time to time contact its customers via email to advise of special offers, price changes, new products etc. If you wish to unsubscribe from this email you can do.
We realise that some customers do not feel comfortable ordering online. For this reason, we provide a local call rate phone number, 0844 8003290, for you to place an order over the telephone with a Bubbletubs customer service representative. All telephone orders are subject to these terms and conditions and will be treated as if they were placed on-line by yourself.
When you place an order, we need to know your name, e-mail address, delivery address, contact telephone number, credit or debit card number, CVV code and expiry date. This will allow us to process and fulfill your orders and to notify you of your order status.When you place an order, our secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Act 1984, we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent unauthorised access.
There are certain occasions when we may require proof of identity from you before we process the order. This may include photocopies or scans of certain documents. This is a procedural arrangement designed to protect you and us from online fraud. It is not meant to cause offence so please be patient with us.
We reserve the right to refund orders immediately if they do not meet our security criteria.