Our couriers are experiencing high volumes of parcels and are reporting delays. Please be patient during these unprecedented times. We cannot guarantee you will receive your parcel on time. This is outside of our control & therefore we will not be issuing refunds for delayed parcels due to the affects of the Covid 19 or for customs inspections. Many Thanks.
Delivery Charges:
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| Region: | Delivery time: | Shipping Charge: |
|---|---|---|
| UK - Mainland | Usually next working day on orders placed before 12pm - Stock items. | Orders under £75: £5.90 / Over £75: FREE *(Exclusions apply. See details below) |
| Scottish Highlands | Delivery to the following postcodes is a two or more days service: AB30-38, AB44-56, FK17-99, G83, HS1-9, IV1-28, IV30-56, IV63, KW1-13, PA20-33, PA34-49, PA60-78, PH18-26, PH30, PH31-44, PH49-50, ZE1-3 | Orders under £75 - £9.90 / Over £75 FREE *(Exclusions apply. See details below) |
| Isle of Man, Isle of Wight, Scottish Islands, Channel Islands, Isles of Scilly | Usually 5 working days on orders | £22.00 / Free on orders over £360 *(Exclusions apply. See details below) |
| Northern Ireland | Usually 5 working days on orders | £15.00 / Free on orders over £360 *(Exclusions apply. See details below) |
| EU Countries | Usually 5 - 7 Days however some EU countries are experiencing long delays due to customs - please do not order if you need your items quickly. Orders shipped to the EU will now incur duties, tax and custom fees payable by yourselves at delivery. We cannot ship chemicals. PLEASE NOTE: You are responsible for all local customs charges, duties, and VAT. If consignments are returned to us because of unpaid charges, we will hold you responsible for any extra charges that we incur | Price calculated at checkout. |
| Croatia, Norway, Serbia | Usually 5 - 8 Days, price includes customs clearance | £71.90 |
| India, Qatar, Saudi Arabia, UAE, Bahrain | Usually 5 - 8 Days, please be aware that you are responsible for local taxes | £P.O.A. |
| Rest of the World. | If your country is not listed we can still send to you but we will need to quote on an individual order basis | Price given upon order. If you require a quote then please give us an email. |
| *Exclusions Applicable | Some items which exceed the maximum dimensions and weight set for free delivery are excluded from this offer and delivery charge will apply | Price calculated at checkout. |
What you should also be aware of when you order:
- When you order late on a Friday or during the weekend we will process your order on the following Monday.
- We source your order from our warehouse, stores, and suppliers and it can take 1-2 working days to collect everything you order. If there are going to be any delays beyond this time we will notify you by email.
- Clearance items will remain online while stocks last, even if there is just one left. As our system can only update stock availability once a day it is possible for you to order a sale item that we are unable to supply due to heavy demand that day. We apologise in advance if this happens and will notify you by email as soon as possible.
- We like to ship you your whole order in one go so there may be a delay if we find it difficult to source everything at the same time. If you require some of the items in your order urgently, we can split your order and send the rest later - email us and let us know if this is the case.
- If you have a deadline for your order include this in the "Message to Poolandspacentre" in the checkout process or email us the date and we will do our very best to meet your deadline. If there are any problems we will notify you straight away.
- EU Countries: We do not charge you tax at checkout. You are responsible for all local customs charges, duties, and VAT payable on delivery
- EU Countries: We do not ship chemicals, liquids, or granules, to EU Countries. Please note we may refund your order if you place an order that includes restricted items.
- All delivery services will deliver on working days only (Mon-Fri) unless otherwise stated.
- For deliveries that are attempted but you are not available to sign for you may incur extra fees if the item is returned to us. Please see the Terms and Conditions.
- If for any reason other than warranty or damage you wish to return a hot tub lid to us you will be responsible for the cost of the return freight, our rate for return is £100 + vat
- Currently, our system can only calculate shipping based on the weight of an individual item. If multiple items are purchased and the combined weight exceeds 50kg, you may be contacted to pay any additional shipping costs where such circumstances exist. Refusal to pay additional shipping costs may result in your order being cancelled.