Hot Tub Cover - Warranty

Ours to our knowledge is the only ASTM-certified lid in the UK market, and what we see is warranties are becoming one of the biggest marketing ploys around. Read most warranties carefully and you'll likely find that all it covers is manufacturers' defects.

With 20 years of manufacturing behind us, it has been our experience that almost all "defects" will show up within the first few months, possibly as long as a year after purchase, but never have we, nor any other manufacturer we know, seen a defect after more than about 18 months.

Many internet retailers are now adding on their own warranty on top of the actual manufacturer's warranty to give the appearance of a longer warranty time. Any warranty is only as good as the company issuing it. Chances are a company that's been around for 20 years is going to continue to be around to stand by its warranty. A two-year-old internet company may be another story.

Our lid is made with superior materials and craftsmanship with the best specification online, to remove potential flaws and problems years in, but it will not last unless it is properly cared for. And that is where you, the customer, come in.

Upon delivery of your Cover:

Inspect it carefully. First look for any freight damage. Freight damage has to be reported directly to us via info@poolandspacentre.co.uk

We will need to inspect the damaged goods. Be sure to save all the packaging materials; for its possible return.

Next, look over the cover for any defects in materials or workmanship. Email us on info@poolandspacentre.co.uk with any of your concerns.

How the "You and We" Guarantee Works:

Should you have a problem, email us - Monday through Friday, 9:00 am to 5:00 pm. We will work with you to determine the nature of the problem in order to respond as quickly and fairly as possible. If we find your problem is not under warranty, we will recommend the best solution based on your situation.

If you have a problem with the vinyl covering, to determine the nature of the problem, you will have to send us photos of the vinyl covering for inspection. By the way, for health and safety reasons, if you have to return a cover to us (highly unlikely) that is dirty or wet, we won't be able to inspect or repair it. Once the problem is resolved, we'll call and arrange to ship it back to you. If we find the problem with the vinyl covering is due to defects in materials or workmanship within the warranty period, we will repair or replace it at our discretion.

If you have a problem with the foam cores, you may be requested once again highly unlikely, just covering ourselves) to return them for inspection. Please be sure the cores are dry and clean.

If within the warranty period, we find that the membrane has been damaged and the cores have been broken, we'll replace them completely with the galvanised reinforcement, and sealed within our vapour barrier membrane.

 

Exclusions:

This warranty does not include damage incurred by use of the Poolandspacentre Lid other than in accordance with these warranty conditions and guidelines provided by Bubble-Tubs Ltd, or conditions resulting from:

1) Defects in component or part which is not part of the Poolandspacentre Ltd.
2) Failure to provide reasonable and necessary maintenance.
3) Misuse, abuse, negligence, accident, acts of God, or alterations/repairs other than authorized by Poolandspacentre.
4) Natural fading and minor deterioration.
5) Damage due to excessive chemicals or heat
6) Inner foam core moisture absorption due to foam breakage or damage to membrane barrier
7) Damage, tears or abrasions to vinyl cover due to scraping, dragging or sliding of the cover
8) Damage due to the use of vapour seals as handles (the pads at the inside ends of the fold)
9) Damage due to weight placed on the cover
10) Damage caused by inappropriate storage
11) Adverse weather conditions, including wind.

This warranty extends only to the original purchaser of the lid and terminates upon any transfer of ownership by the original purchaser prior to the expiration of the warranty period.

Goods shipped to Europe as classified under our terms and conditions will be subject only to a skin warranty. The core is not covered under warranty (the goods are fully insured during shipping)

Unfortunately due to the bespoke nature of hot tub lids, Poolandspacentre cannot provide a loan cover during the repair period.

Broken foam cores are not covered by the warranty. Please ensure you do not walk, sit, crawl, jump, place objects, etc. on your cover. (Note: if broken, your cover may absorb water and become heavy.) Also, you should be aware that you can burn and damage the vinyl with improper or severe use of water sanitisers. Sorry, but we cannot warrant these situations.

MOST IMPORTANT: When shocking the spa always fully remove the lid and run the jets for a minimum of 30 minutes otherwise microscopic holes will burn the core-sheath allowing water to ingress into the core, eventually making the lid too heavy to lift.

Please Note: If, for any reason, you remove the foam cores from the vinyl encasement - DO NOT leave them exposed to direct sun. Also, DO NOT use plastic to cover your Poolandspacentre Lid or leave metal objects on top of the cover. On warm days, the heat generated can melt the foam cores inside the cover.

Except as expressly provided, there shall be no additional warranty, or obligation, expressed or implied, oral or statutory.